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Appointments System

Our nurse practitioners can treat many acute problems and our nurses can also treat many chronic illnesses. We can always offer you an appointment with a nurse or a doctor within two working days. If you prefer a particular time or person we will try to help, but you may need to wait longer. The doctors have other commitments, so your own doctor may not be available every day.

We always have appointments available both at short notice (within 24 hours) and in advance (up to one month). In order to provide this high standard of accessibility we release our appointments a month in advance. One-third of appointments are bookable as soon as they are released, one-third are bookable one day in advance and one-third are bookable on the day.

We have trialled many different systems over time and believe that this system offers the best balance between allowing patients to plan ahead and allowing people to see the doctor as soon as possible after they decide that they want to make an appointment.

Appointments for on the day and one day in advance can be booked from 08:30. If you are planning to book an appointment in advance, please telephone at another time of the day to avoid congestion on the phone lines.

Telephone Advice

Can we solve your problem by phone? The nurses, health visitors, pharmacists, midwives and doctors all give telephone advice.

Calls to the practice are recorded.

Home Visits

If we can see you at the practice we have the best facilities to help you. We have disabled parking spaces by the back door and you don't need a disabled badge to use these if you are unwell.

If you are too ill to come to the practice, we will ask you to speak to a doctor to arrange a visit at home. If you phone early in the day (before 9.00am if you can) we can visit you sooner.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Saturday Morning Service

As part of the Government led extended hours initiative we provide a nursing service as well as GP appointments on a Saturday morning.

Please be advised that the following are NOT available on a Saturday morning:

  • Telephone access to the Practice
  • Results
  • Blood tests

Appointments for a Saturday will be pre-booked and, as there will be no telephone access, cancellations will need to be done in advance, or by a note posted through the door. 

As before, in a life-threatening emergency dial 999 for an ambulance.  For other problems that cannot wait until the surgery reopens please contact NHS24, or go to your local pharmacist for some advice.

The appointments office is open Monday to Friday from 8.30 am - 6.00 pm when we will be very pleased to help you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

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